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Terms & Conditions

Wells House & Garden

Booking Deposit:
Wells House & Gardens requests 25% deposit at the time of booking. No invoice or letter of confirmation can be dispatched to you until the booking payment has been received.

Method of Payment:
We accept payment by Debit or Credit Card or Bank Transfer. Payments by cheque or Postal Orders are not accepted.

Cancellation by Customer:
In the event that you wish to cancel your reservation, the following charges will apply:
On all reservations: Booking deposit is withheld except where cancellation made within 24 hours of making the booking. In such a case we will refund all monies paid less €50 to cover administration costs.
8 – 4 weeks before date of arrival: 50% of rental is withheld plus €50 administration fee
4 – 2 weeks before date of arrival: 75% of rental is withheld plus €50 administration fee
Less than 2 weeks before arrival date: 100% of rental is withheld.
We strongly advise that clients take out travel insurance to cover any costs associated with having to cancel a booking.

Wood Fired Stoves
We provide one bag of logs per cottage. Further bags may be purchased at €5 per bag.

Extra Cleaning
When a rental is for longer than one week, cleaning of the house during rental must be requested from the On-site Manager and a fee may apply.

Arrival & Departure Time:
Arrivals are to be between 4pm and 8pm, unless a specific exception is granted. Departure is by 10am. Should you arrive before the check in time, your cottage may not be ready to check in but you can avail of the facilities on site to enjoy while you are waiting for your cottage to be ready. Please call 48 hours before your arrival date should you anticipate arriving outside the check in time so we can organise key collection arrangements. Failure to notify the On-site Manager of a late arrival may result in your reservation being cancelled. Late arrivals may in some cases be facilitated by prior arrangement only and may incur a late arrival fee of €25.

Cots & Highchairs:
Highchairs are available but must be booked in advance. Cots and Cot Linen must be provided by the guest. Wells House and Gardens is not responsible for any furniture provided by guests.

Food & Drink:
All food & drink is to be provided by the guest and must be removed from the Cottage in its entirety at the end of the booking period. The on-site restaurant is available to order from during normal opening hours but will not accommodate food brought from off site. Outdoor picnic areas are available for off-site food.

Special Requests:
Requests for specific houses, etc. must be made at time of reservation and whilst we will endeavour to meet all special requests, they cannot be guaranteed. If confirmation of your reservation depends on a particular house being available, we regret we cannot accept the booking.

Right to Decline:
Wells House & Gardens reserves the right to refuse, alter or cancel a booking, even after receipt of payment.
In addition, the company is relieved of all liability should reserve accommodation not be available due to circumstances beyond our control. In such an instance a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.

Behaviour:
Wells House & Gardens reserves the right to terminate this contract if the behaviour or conduct of the consumer either prior to or during a holiday is likely to endanger the safety or well-being of other consumers in the party or that of the consumer himself.

Accommodation Capacity:
For Insurance reasons, the total number of clients staying in each courtyard cottage must not exceed the maximum capacity.

Liability:
Wells House & Gardens, its employees or agents shall not be liable for any damages, loss, or personal injury which may be sustained by persons or property at any time during the reserved stay.

Disabled Persons:
Currently available cottages would be inconsistent with the special needs of a disabled person as they are Historic Listed structures.

Age Restrictions:
No guest under the age of 25 can book a Wells House & Gardens property. Guests under the age of 25 must be accompanied by at least one person over 25 years of age.

Pets
Pets are not allowed in the self catering courtyard cottages

Wells House & Gardens are now taking bookings for our exciting  2021 School Tours Packages.

School Tours 2021

We are currently developing beautiful new walks through the Magic Woods of Wells House & Gardens, which children and teachers can enjoy on their visit. Our Adventure Playground is perfect for letting the kids work off some energy before getting back on the bus. All our packages offer free playtime for all.

This International Dawn Chorus Day, we invite you to experience our own magical ‘Dawn Chorus’ with exclusive early morning access to Well House & Gardens and Woodland Walks.

Dawn Chorus Morning

Lose yourself in Spring’s joyful morning song and enjoy the beautiful Sunrise at 05.51am, listening to a backdrop of birdsong whilst watching the day awaken in the enchanting gardens and woodlands.

Relax, unwind and enjoy your retirement with the help of Wells House & Gardens.

Active Retirement

Spend an afternoon in the dining room of the house itself and then take a step back in time with a guided house tour, bringing you back to a time when the magnificent ground floor and bedrooms witnessed the stories of Cromwell, Rebellions and the Famine.

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