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Christmas Frequently Asked Questions

Wells House & Gardens

Enjoy your Christmas 2023 Santa visit at Wells House & Gardens with our Wells Wonderful Christmas Experience!

Enjoy time in the North Pole Workshop with Mrs Claus here at Wells and then enjoy a train ride through our magical woods, time in our Elf village & then a visit to Santa in the stunning setting of Wells House & Gardens!

Is this the same Christmas experience from Wells?

2022 saw a brand new Christmas experience for visitors to Wells House and Gardens at this magical time of year. 

This year you’ll visit Mrs Claus in her new workshop, climb onboard the Wells Express Train and travel through the woodlands, spend time in the elf village, & then enjoy your own private visit to Santa in the library of Wells House and Gardens! 

We have some new additions to our offering last year and we think you will enjoy them!

Is there a charge for adults?

Yes this year there is a fee for adults.

What happens as part of our visit?

When you arrive at Wells House and Gardens you will see directional signage towards Mrs Claus new workshops, you will be checked in by a member of our team & then join Mrs Claus in her workshop!

You will meet some elves and be invited to join them on a train ride in the woods and return to the new Elf Village, you can enjoy time visiting here, decorate a bauble then you will be called by the elves to visit Santa in the library of Wells House & Gardens.

Each child will receive a gift from Santa and can also enjoy some hot chocolate when you leave Wells House & Gardens.

Don’t forget to take some keepsake photos yourself in our giant bauble too!

Will we still have our own time with Santa?

Yes every family booked in as part of our Christmas experience will have their own private visit to see Santa in the library of Wells House and Gardens!

Will there be a photographer?

Yes, you are more than welcome to take your own photos but there will be a professional photographer in the library with Santa to capture that complete magical moment. ( Extra charge applies)

I wish to cancel my booking?

All bookings made are non-refundable.

Do I need to prebook?

Yes, pre booking is essential and spaces are limited so early booking is strongly recommended.

Can I bring my buggy?

No, owing to the train ride we cannot facilitate buggies as part of your Santa visit but walking is minimal on the experience.

What time do I need to arrive at?

Our train departures adhere to a strict timetable so we request you arrive and be checking in a minimum of 15 minutes before your booking.

We cannot accommodate late arrivals.

We have visited Santa every year in Wells – has the experience changed completely?

We recognised so many visitors missed Santa at Wells and we wanted to deliver a new experience but retain some of our most popular elements of The Great Victorian Christmas. This year we have a new workshop for Mrs Claus and a new train journey through the woodlands but you will still decorate your bauble to bring home and enjoy a private family visit as part of your experience.

I have booked but now need to change my booking, can I do this?

We will endeavour to assist any changes to booking if we there is availability on other time slots but there will be an admin fee for this process.

We recommend checking dates and early booking to avoid disappointment and arriving 15 minutes before your booking time.

Is there a fee for babies?

Yes there is a fee of €10 per child aged under 12 months.

Wells House & Gardens are now taking bookings for our exciting  2021 School Tours Packages.

School Tours 2021

We are currently developing beautiful new walks through the Magic Woods of Wells House & Gardens, which children and teachers can enjoy on their visit. Our Adventure Playground is perfect for letting the kids work off some energy before getting back on the bus. All our packages offer free playtime for all.

This International Dawn Chorus Day, we invite you to experience our own magical ‘Dawn Chorus’ with exclusive early morning access to Well House & Gardens and Woodland Walks.

Dawn Chorus Morning

Lose yourself in Spring’s joyful morning song and enjoy the beautiful Sunrise at 05.51am, listening to a backdrop of birdsong whilst watching the day awaken in the enchanting gardens and woodlands.

Relax, unwind and enjoy your retirement with the help of Wells House & Gardens.

Active Retirement

Spend an afternoon in the dining room of the house itself and then take a step back in time with a guided house tour, bringing you back to a time when the magnificent ground floor and bedrooms witnessed the stories of Cromwell, Rebellions and the Famine.


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