General Accommodation Conditions

Booking Deposit:

Wells House & Gardens requests full payment at the time of booking. No invoice or letter of confirmation can be dispatched to you until the booking payment has been received.

Change to your Booking:

In the event of you wishing to make a change to your booking, should we be able to facilitate you, there will be an administration charge of €50. If we facilitate you in any such change, your right to a subsequent refund under our cancellation terms is no longer applicable.

Method of Payment:

We accept payment by Debit or Credit Card or Bank Transfer. Payments by cheque or Postal Orders are not accepted.

Cancellation by Customer:

In the event that you wish to cancel your reservation, the following charges will apply:

On all reservations: Booking deposit is withheld except where cancellation made within 24 hours of making the booking. In such a case we will refund all monies paid less €50 to cover administration costs.

8 – 4 weeks before date of arrival: 50% of rental is withheld plus €50 administration fee

4 – 2 weeks before date of arrival: 75% of rental is withheld plus €50 administration fee

Less than 2 weeks before arrival date: 100% of rental is withheld

We strongly advise that clients take out travel insurance to cover any costs associated with having to cancel a booking.

Wood Fired Stoves

We provide one bag of logs per day of rental. Further bags may be purchased at €5 per bag.

Extra Cleaning

When a rental is for longer than one week, cleaning of the house during rental must be requested from the On-site Manager and a fee may apply.

Privacy and GDPR

We protect our guests card details by complying with the regulations concerning the processing & retention of card details by banks and the GDPR data retention regulations.

Arrival & Departure Time:

Arrivals are to be between 4pm and 8pm, unless a specific exception is granted. Departure is by 11am. These times must be strictly adhered to. Please call your On-site Manager 48 hours before your arrival date to confirm your arrival time and key collection arrangements.

You must call with your estimated arrival time 48 hours before your arrival date. Failure to notify the On-site Manager of a late arrival may result in your reservation being cancelled. Late arrivals may in some cases be facilitated by prior arrangement only and may incur a late arrival fee of €25.

Right to Decline:

Wells House & Gardens reserves the right to refuse, alter or cancel a booking, even after receipt of payment.

In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.

Behaviour:

Wells House & Gardens reserves the right to terminate this contract if the behaviour or conduct of the consumer either prior to or during a holiday is likely to endanger the safety or well-being of other consumers in the party or that of the consumer himself.

Accommodation Capacity:

For Insurance reasons, the total number of clients staying in each holiday home must not exceed the maximum capacity.

Liability:

Wells House & Gardens, its employees or agents shall not be liable for any damages, loss, or personal injury which may be sustained by persons or property at any time during the reserved stay.

Complaints:

In the unlikely event of a complaint, it should be brought to the attention of the site-manager immediately. Failure to register a complaint while on site may invalidate a future claim. Failing a satisfactory solution, you should contact Wells House & Gardens and a written complaint should be logged within 14 days of departure.

Default by the Customer:

The consumer is obliged to ensure that all documentation and details issued to you by Wells House & Gardens are correct. In an unlikely event that you do not agree with the documentation, it must be brought to our attention immediately.

Bed Linen & Towels:

Bed linen is supplied free of charge in all of our properties. Towels are not supplied but are available for hire and are subject to a charge of normally €2 per set. When a cottage is rented for more than one week, you may liaise directly with the On-site Manager if fresh bed linen and towels are required. A fee may be required for these extra services.

Cots & Highchairs:

Highchairs are available but must be booked in advance. Cots and Cot Linen must be provided by the guest. Wells House and Gardens is not responsible for any furniture provided by guests.

Special Requests:

Requests for specific houses, etc. must be made at time of reservation and whilst we will endeavour to meet all special requests, they cannot be guaranteed. If confirmation of your reservation depends on a particular house being available, we regret we cannot accept the booking.

Disabled Persons:

Currently available cottages would be inconsistent with the special needs of a disabled person as they are Historic Listed structures.

Group Bookings:

Wells House & Gardens does not accept bookings from groups of parties under the age of 25, or hen/stag parties unless otherwise agreed in writing.

We reserve the right to refuse to check-in such groups and will not refund any monies paid in advance in the event of non-disclosure of the age of the occupants.

Age Restrictions:

No guest under the age of 25 can book a Wells House & Gardens property. Guests under the age of 25 must be accompanied by at least one person over 25 years of age.

Confirmation of Bookings:

All bookings are subject to availability. In the unlikely event of us been unable to allocate you the house booked, you will be given the options of either accepting an offer of alternative accommodation of a similar standard, in a similar location or a full refund of all monies paid to us. In the event of you opting to take a refund, compensation will be limited to the amount of money we have received to date.

Gift Voucher:

Wells House & Gardens gift vouchers can only be used to book cottages on the Wells House & Gardens website – www.wellshouse.ie

Online Bookings:

In the event your booking was made on our website please note the email you receive on booking is not a final booking invoice. We reserve the right to decline such bookings up until we issue a final written invoice.